Resources & Support

Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Just start by following one of the links below. But before you do, don't forget you are always welcome to call us at 402.474.3900. Trained personnel will be happy to visit with you on the phone.

1. Can you give me a postage estimate?
2. How do I go about getting an estimate from you?
3. What is letter shop work?
4. What is a mail drop?
5. What is a "mail stream"?
6. What is your lead time on a mailing project?
7. What is a "proof"?
8. Why do I need to look at a proof?
9. Do I still need to approve a proof if I'm doing a repetitive project?

1. Can you give me a postage estimate?
   Yes, but it's only an estimate. Bulk mail Postage is determined by many factors. It's not like sending first class mail where we can look up the amount. Bulk mail postage is determind by size, weight, class of automation, saturation and other presorting requirements. If you have the size, weight and class of mail, our experience allows us to give you a reasonably good estimate.
   
   
2. How do I go about getting an estimate from you?
   The best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our project managers. But since you are here, we would also suggest that you use our online estimate request form which will get the process started. You will be e-mailed or phoned if we should have questions.
   
   
3. What is letter shop work?
   Letter shop work typically consists of the following activities: tabbing, folding, inserting, metering, stamping, sealing, cutting, sorting, traying, and hand work. Some mailers will consider ink jet printing as letter shop work also.
   
   
4. What is a mail drop?
   A mail drop is one mailing that is taken to the post office as one bulk mailing with one set of postal paper work (such as a 3602 form). Some clients want their mailings to go out half this week and the other half next week or in two drops.
   
   
5. What is a "mail stream"?
   A mail stream is one mailing that is taken to the post office as one bulk mailing with one set of postal paper work (such as a 3602 form). Some clients want their mailings to go out half this week and the other half next week or in two mail streams.
   
   
6. What is your lead time on a mailing project?
   Each project is different with some only taking a day or so for us to process. Larger projects can take longer to complete. What's important is that when you as a client and us agree on the date the project needs to be mailed, we won't miss your mail date. We are very sensitve and understand the importance of mailing our client's projects on the EXACT date they have specified.
   
   
7. What is a "proof"?
   A proof is a way of ensuring that we have accurately positioned your addressing or variable printing according to your requirements. Typically, we will produce a proof and sent it to you online for your approval.
   
   
   
8. Why do I need to look at a proof?
   We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
   
   
9. Do I still need to approve a proof if I'm doing a repetitive project?
   This is up to you. Some of our clients don't want to be troubled with approving the same setup each month for the same monthly mailing. Others want a proof each month. If everything is the same, we will not require you to approve a proof each month.